By booking a trip with us, the Customer agrees on all conditions and terms stipulated in the "Booking Conditions" of Asiatica Travel. These general conditions form an integral part of all contracts between Asiatica Travel and the Customer.
1. Price and validity
All prices mentioned in the offers sent to customers by Asiatica are clearly quoted in Euros or USD. Asiatica guarantees the validity of prices, invoices or documents provided to the Customer according to the contract. Price may be subject to change without advance notice in some cases of force majeure (fluctuation of the exchange rate, new tax laws, etc.)
2. Booking and confirmation
a, Vietnam tour & Indochina tours (Combining Vietnam, Laos & Cambodia)
Booking confirmation must be secured by a deposit from 20% of the total price. The balance will be paid upon Customer’s arrival.
Note: For excursion with duration less than 3 days, 100% of the total price is required upon confirmation to secure the booking.
If the Customer books a trip less than one month before the trip start date, the full price of the trip or a deposit of 50% of the full price for the trip must be paid upon booking confirmation.
b, Laos, Thailand & Myanmar tours
a. Booking confirmation must be secured by a deposit of 50% of the total price. The balance will be paid 14 days prior to Customer’s arrival date.
3. Payment
Customers can pay for the trip in cash, traveller checks, bank transfer or credit card. All extra cost incurred by such payments is to be paid by the Customer.
We make your online reservation extremely satisfying, comfortable and without apprehension over your security, privacy, and concern about online reservations.
Making an online inquiry form is easy and as soon as we receive your request, we will reply within the next 24 hours.
Bank account name: ASIATICA TRAVEL CO., LTD
Address : A1203 - Building M3,M4 Nguyen Chi Thanh-Hanoi-Vietnam
Account (EURO) : 001 114 036 4285
Account (USD ) : 001 137 036 4270
Account (VND) : 001 100 036 4260
Bank: Joint Stock Commercial Bank For Foreign Trade of Vietnam (Vietcombank)
Bank address: 31-33, Ngo Quyen Street, Hanoi, Vietnam
Bank Swift Code: BFTV VNVX001
All the tour packages on this website operate on a pre-payment basis. Payment can be made either using a major credit card as Visa, MasterCard and Paypal.
Our PayPal account: payment@asiatica.com
4. Cancellation
4.1 Cancellation by Customer
If the Customer cancels the confirmed trip regardless of the reasons, the Customer agrees to pay cancellation fees as follows:
a, Vietnam tour & Indochina tours (Combining Vietnam, Laos & Cambodia)
If Customer cancels the confirmed trip regardless of the reasons, the Customer agrees to pay cancellation fees as follows:
More than 45 days before the start of the program: USD 50/ person
31 to 45 days before the start of the program: 10% of the trip price
11 to 30 days before the start of the program: 20% of the trip price
1 to 10 days before the start of the program: 30% of the trip price
On the trip already: 100% of the trip price
Note: Above penalty has not included air ticket cancellation fee if any
(The cancellation time is the time Asiatica Travel receive your notice, the cancellation fee is calculated as percentage of the total price of the trip)
This rule is applied to all other bookings made with Asiatica by the Customer. The cancellation fee will be automatically extracted from the Customer deposit or payment. The balance will be made to the Customer via bank transfer with charges paid by the Customer.
b, Laos, Thailand & Myanmar tours
| |
LAOS PACKAGE |
THAILAND/ MYANMAR PACKAGE |
| More than 31 days |
No charge, air ticket cancellation fee (if any) |
No charge, air ticket cancellation fee (if any) |
| 15- 30 days |
30% of total price |
50% of total price |
| 5 - 14 days |
50% of total price |
100% of total price |
| Less than 5 days |
100% of total price |
100% of total price |
This rule is applied to all other bookings made with Asiatica by the Customer. The cancellation fee will be automatically extracted from the Customer deposit or payment. The balance will be made to the Customer via bank transfer with charges paid by the Customer.
4.2 Cancellation by Asiatica
In case of force majeure regarding political conditions, natural disaster, wars, etc, we have to cancel the confirmed trip which the Customer has deposited or paid for. In such case, we will contact you for appropriate alterations or you will get full reimbursements for your deposit or payment.
4.3. For cancellation due to Covid 19, the deposit will be retained with Asiatica Travel for future trip within the next 18 months. If you do not have any plan to travel with us after 18 months, we will return the money to you at that time.
5. Insurance
Asiatica Travel is an inbound agency and we do not take care of insurance. However, we can act as an intermediary between your insurer and our service suppliers. Thank you to inform us of your contract with your insurer if deemed necessary.
6. Liability
Asiatica agrees to execute all terms and clauses stipulated in the contracts that bind us. In return, the Customer must comply with the regulations announced by the guide or by the head of the service provider. We hold no liability to any incident or consequence arising out of the scope of the contract.
7. Complaint and Disputes
In case of disputes or complaints, both parties should strive to seek an amicable solution. In case of litigation and/or trial, the "International Arbitration Centre of Vietnam" under the "Chamber of Commerce and Industry of Vietnam" will have sole jurisdiction.
- According to the Vietnam tourism law of 2001, all tourism companies including Asiatica Travel, must deposit a mandatory capital of 500,000,000 VND which is not used by the company but used to reimburse the Customer directly in case the company does not honor the contract and lose the trial.
- All complaints must be submitted by writing to us within 30 days after completion of services provided by Asiatica Travel.